COVID-19 FAQ's

Question: What preventative measures are in place to ensure the health and safety of customers and employees?
Answer: At the time of your visit, all customers, including road test applicants, will be required to complete a COVID-19 self-screening assessment. Customers who display COVID-19 symptoms will not be able to enter the building. Road test applicants who display COVID-19 symptoms will not be able to enter the building or complete their road test.

The following measures and procedures are in place at all DriveTest Centres:
Inside DriveTest Centres:

• • DriveTest has adopted enhanced cleaning practices for offices and employee workspaces.
  • Employee screening will occur at the start of their shifts.
  • Personal protective equipment will be available for all driver examiners to use at their discretion.
  • Plexiglass panels have been installed at all wicket counters as a barrier between employees and customers.
  • It is recommended that customers and visitors wear a face mask or covering when entering a DriveTest Centre.
  • At the time of your visit, all customers, including road test applicants, will be required to complete a COVID-19 self-screening assessment. Customers who display COVID-19 symptoms will not be able to enter the building. Road test applicants who display COVID-19 symptoms will not be able to enter the building or complete their road test.
  • Employees and customers will have access to hand sanitizer.
  • Sanitizing wipes will be available near touch screen equipment such as the Qmatic ticketing and road test kiosks, knowledge test kiosks, vision screeners, debit/credit machines, etc.
  • Debit and credit cards are the preferred method of payment.

During Road Tests:

• • It is recommended that all road test applicants wear a face mask or covering at all times, including during their road test, excluding during motorcycle road tests.
  • All road test applicants will be required to complete a COVID-19 self-screening assessment prior to entering a DriveTest Centre. Road test applicants who display COVID-19 symptoms will not be able to enter the building or complete their road test.
  • Personal protective equipment will be available for all driver examiners to use at their discretion.
  • Headset and radio equipment used for motorcycle testing is sanitized between road tests and customers will be supplied with disposable earbuds.

A. Question: My (G2/G) or (M2/M) road test was canceled. Will I receive priority testing due to the cancellation of my road test appointment?
Answer: Due to the high demand for the in-vehicle passenger (G2/G) and motorcycle (M2/M) road test appointments, we are unable to prioritize customers with canceled appointments at any of our DriveTest Centres. As additional Driver Examiners are hired in the months ahead, DriveTest will add more road test appointments to help address the current backlog.

B. Question: If my G2/G test was canceled due to the suspension of services, will I lose my road test fee?
Answer: No, all in-vehicle passenger road tests (G2/G) and motorcycle road tests (M2/M) will be canceled without penalty. The pre-paid road test fee will remain on file for future appointments.

C. Question: I will be visiting a DriveTest Centre to complete a road test. Is there a new process in place that I should be aware of?
Answer: Customers will be required to complete a COVID-19 self-screening assessment prior to entering the DriveTest Centre. Applicants who answer yes to any of the questions in the screening tool will not be able to enter the building or complete their road test.

If the above requirements are not met, then the road test appointment will be canceled without penalty.

It is recommended that all in-vehicle road test applicants wear a face mask or covering at all times.

D. Question: When will additional road test appointments be available on the system for booking?
Answer: As new Driver Examiners are hired and trained, new blocks of road tests will be added to the booking system and appointment availability will increase. To book an appointment please visit https://drivetest-sit.serco-des.ca/dtbookingngapp/

E. Question: Are stand-by appointments offered at this time?
Answer: Yes, as of March 21, 2022 stand-by appointments will be available at centres that are able to offer them.

F. Question: What changes have been made to the G road test?
Answer: To help clear the backlog of in-vehicle passenger road tests resulting from COVID-19 restrictions and closures, the G road test has been temporarily modified.

Until further notice, the G road test will not include these elements that are already covered in the G2 road test:

• parallel parking
• roadside stops
• 3-point turn
• driving in residential neighbourhoods

The test will still include all of the fundamental elements such as:

• driving on major roads and expressways including merging on and off, maintaining appropriate speed and space, signalling and more
• turns, curves and lane changes
• intersections
• driving in business areas

Learn more about what’s included in the G road test.

A. Question: My novice class (G1, G2, M1, M2, LM2, M2) driver’s licence expired on or after March 1, 2020. Am I able to schedule a road test appointment without re-applying for a driver’s licence and completing a vision and a knowledge test?
Answer: Yes, if your novice class licences expired between March 1, 2020 and December 31, 2022 you are able to schedule a road test appointment without re-applying for a driver’s licence and completing a vision and a knowledge test until December 31, 2022. Novice class licences expired between March 1, 2020 and December 31, 2022 are extended to December 31, 2022 to complete the required testing to maintain their licence or graduate to the next level of licensing.

B. Question: How many times may I attempt a road test while my licence is expired and extended under the temporary regulations?
Answer: Extended novice licence holders may attempt their road test as many times as necessary until December 31, 2022. As per current rules, if a road test for the lower class of licence is attempted to maintain the same class of licence and is not successful, the licence will be downgraded, for example, if a G2 holder attempts the G1 exit (G2) road test and is not successful, the licence will be downgraded to G1. If a G2 holder attempts the G2 exit (G) road test and is not successful, they maintain the G2 licence and additional appointments may be booked until the temporary regulations are revoked.

C. Question: My driver’s licence has been expired for a long time, how do I renew my driver’s licence?
Answer: If your driver’s licence was expired:

• • Prior to March 1, 2020, your invalid time starts from your original expiry date.
  • Expired between 1 and 3 years, please visit a DriveTest Centre to reapply for your class G and/or M driver’s licence. You will need to complete a vision test, pay the 5-year licensing fee, and take a new photo.
  • Expired between 3 and 10 years, please visit a DriveTest Centre to reapply for your class G and/or M driver’s licence. You will need to complete a vision test, a knowledge test, and pay the 5-year licensing fee and successfully complete two road tests (G2 and G, or M2 and M) without the mandatory waiting period. You can book your first road test (G2 or M2) as soon as you pass your knowledge and vision tests (no required waiting period). You can book your G or M road test as soon as you pass your first road test (no required waiting period).
  • Expired more than 10 years, please visit a DriveTest Centre to reapply for your class G and/or M driver’s licence. You will need to complete a vision test, a knowledge test, and pay the 5-year licensing fee and successfully complete two road tests (G2 and G, or M2 and M), including the mandatory waiting period.
  • Between March 1, 2020, and February 28, 2022, your licence is now expired. Please visit ServiceOntario to renew your class G and/or M driver’s licence.

Question: I will be visiting a DriveTest Centre to obtain driver examination services but require special accommodations. Who should I contact to provide my request for accommodation?
Answer: DriveTest strives to provide goods and services in a respectful and accessible manner to all customers, including persons with disabilities. If you have an accommodation requirement, please email our AODA Board of Advisors at [email protected].

A. Question: Where is the temporary testing site located?
Answer: The temporary testing site is located as follows:

• Mississauga Temporary Site at 1170 Burnhamthorpe Rd W, Unit 1, Mississauga, ON L5C 4E6.

B. Question: What are the hours of operation for the temporary testing site?
Answer: The temporary testing site will be open as follows:

• Mississauga Temporary Site: Monday to Saturday 8:30AM to 5:00PM

C. Question: Will the offsite testing locations offer all classes of road tests?
Answer: The temporary testing location will offer class G2 and G road tests only.

Please note that this location does not offer any inside services or knowledge testing.

D. Question: Will the temporary testing site offer any inside services?
Answer: No, the temporary testing site will offer class G2 and G road tests only. No other services will be offered.

DriveTest is modernizing to serve you better!  We now offer the option to complete application forms online in advance of your visit to a DriveTest Centre. The following transactions are eligible for this option:  New Driver, Out of Province Driver, and Out of Country Driver.

To complete an application form online, visit the forms library and follow the instructions listed below.  Then simply print the completed form and bring it with you when you visit a DriveTest Centre to complete your transaction.

Using your acceptable identification documents, complete the following sections of the electronic application form, then print a completed copy and bring the form along with your original, acceptable identification to the office to begin your application.

See the Acceptable ID Documents page for a complete list of acceptable identification.

NOTE:  The online application form will only work properly if opened with an Adobe Reader 10 or later client. Please do not open this file in a browser.

Section 1 – Driver Information

• List your name exactly as it appears on your acceptable identification. Do not add names or initials that do not appear on your documents.
• Include an Ontario Driver’s Licence number if you were previously licensed in Ontario. If you do not know your Ontario Driver’s Licence number leave the section blank.
• Select your date of birth from the drop-down calendar.
• Record the gender shown on your acceptable identification documents.
• Record your height in centimeters.
• Record your full residential mailing address; include an apartment/unit/townhouse number if applicable, under ‘Unit Number.’ Include a direction if applicable. E.g., Main Street East
• Record a mailing address if the licence is to be mailed to another location aside from your residential address listed above.

Section 2 – Questions and Responses

Use your mouse (or tap on touch screen devices) to select the appropriate box.

If you answer “Yes” to Question #2 regarding a medical issue you will be required to enter the medical condition on the Medical Condition line.

If you answer “Yes” to Question #3 and/or Question #4 regarding previous licensing information you will be required to enter your name as listed on your Ontario Driver’s Licence or Ontario Photo Card. You will also be required to enter the jurisdiction and duration of your previous licensing experience outside of Ontario.

Section #3 – Applicant Declaration

• Select the current date from the drop-down calendar.
• Ensure your responses and personal information are correct before printing. Once you are sure the information is correct, click PRINT FORM at the bottom left of Page 2.
• Sign the applicant declaration using the same signature as your acceptable identification documents. See the  Acceptable ID Documents page for a complete list of acceptable identification.

If you have a question or concern about completing the application form online, please review the frequently asked questions.

Eligible users may deposit their medical report form in the secure medical drop box during regular business hours at these participating DriveTest Centres:

Barrie, Belleville, Brampton, Brantford, Burlington, Downsview, Etobicoke, Guelph, Hamilton, Kingston, Kitchener, London, Metro East, Newmarket, Oakville, Orangeville, Oshawa, Ottawa Canotek, Ottawa Walkley, Peterborough, Port Union, St Catharines, Sudbury, Thunder Bay, and Windsor.

The medical drop box is located in the lobby along with a list of criteria clearly displayed above each drop box. The new secure medical drop boxes will reduce customer wait times and improve the level of customer service provided at the front counter.

DriveTest does not charge any additional service fees for booking your road test; we charge only fees approved by the Ministry of Transportation of Ontario. If using third-party booking services, we recommend customers make themselves aware of any additional fees that may be charged.

DriveTest is not affiliated with any third-party booking services; as such, the use of these services is at your own discretion. Please be aware that your personal and financial information may be collected by a third party and could be subject to misuse. DriveTest is not responsible for, nor obligated to honor services booked via a third-party site.